Home » Support » Bug fix policy
Litium products are not guaranteed to be bug free. When bugs or product related problems are found, they are to be reported using the bug report form. Litium will then investigate and confirm the bug. Once the bug is confimed we will plan when the bug is to be fixed (or to provide a reasonable alternative solution) according to the bug's priority level.
| Priority level |
Description |
Resolution type |
Critical
(Site crippled or
development stop) |
- Problem resulting in severely impaired business critical functionality or development stop, such as:
- Problem disabling users to reach site
- Severe security issue
- Business critical function not working
- Users are unable to complete purchase on site
- Significant performance degradation
- Development project cannot proceed
- Unrecoverable data loss of business critical data
|
Hotfix* or workaround
|
High
(Serious problem) |
- Problem resulting in slightly impaired business critical functionality or development difficulties, such as:
- Business critical function slightly impaired
- Non-business critical function not working
- Development project can proceed but at a higher cost using a workaround or alternative solution
|
Fix in the next version (minor or service release) and/or workaround |
Medium
(Medium priority) |
- Problem resulting in slightly impaired functionality or minor development difficulties
|
Possible fix in future
release |
Low
(Low priority) |
- An incident not requiring immediate consideration
|
Possible fix in future
release |
* = When are Hotfixes released
Hotfixes are issued on the current minor version and one minor version back. For example: if the current version is 4.5.1, Hotfixes are issued on all versions of 4.5 and 4.4. However, if the bug has been fixed in a later Service release on the same minor version, a Hotfix is not issued. For example, if a bug is found on 4.4.2 which is fixed in 4.4.3, a Hotfix will not be issued.
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